રિફંડ નીતિ

At LUMA STORE, we strive to provide you with the best shopping experience. However, if you receive a wrong or damaged product, we offer an easy return and refund process to ensure your satisfaction.

Eligibility for Returns & Refunds

We accept returns only in the following cases:

You received the wrong product.

The product was delivered in a damaged or defective condition.

Please note that we do not accept returns for reasons such as a change of mind unless the item is damaged or incorrect.

Return Window

Customers must initiate the return request within 7 days from the date of delivery.

Requests made after this period will not be eligible for returns.

Return Process

To ensure a smooth return experience, follow these steps:

Contact Customer Support – Reach out to us via email - storeluma0@gmail.com (The 10th character is 'ZERO') or Whatsapp with your order details and reason for the return. (Phone Number will be provided after ordering any product)

Provide Proof – Share clear images of the received product, showing any damage or incorrect item received.

Approval & Pickup – Once your request is approved, we will arrange for a pickup of the product from your location.

 

Refund Process

 

After the pick up of the returned item we will initiate the REFUND process.

If payment was made via cash on delivery (COD), we will refund the amount to your bank account or through UPI. (Paytm ,Google Pay Phone Pay etc)

Refund processing time may vary depending on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, or usage reasons. These include:

Innerwear, cosmetics, and personal care items.

Customized or personalized products.

 

Important Notes

The product must be returned in its original condition, with tags, packaging, and accessories intact.

If the product fails the quality check upon return, the refund may be denied.

We reserve the right to refuse returns if the request does not meet our policy conditions.

For any queries regarding returns or refunds, please contact our customer support team at [storeluma0@gmail.com] or [through Whatsapp]. We are here to assist you with a smooth and hassle-free return experience.

 

Steps to Initiate a Return for a Defective Product

Contact Customer Support – Reach out via email or phone within 7 days of delivery with your order details and a description of the issue.

Provide Evidence – Share a video demonstration or detailed explanation of the defect (e.g., non-functional parts, operational issues, etc.).

Approval & Pickup – Once we verify the issue, we will arrange a pickup of the product from your location.

Important Notes:

The product must be returned in its original condition, with packaging, tags, and accessories intact.

If the defect is confirmed, you will receive a full refund or replacement at no extra cost.

 

For any concerns, please contact our customer support team at [storeluma0@gmail.com] or [Whatsapp - The Number will be provided to every customer after placing order]. We are here to help!